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Earlier this month, I was on my way to work, heading up 95 North, when a loud chiming sound began. Looking at the instrument panel of my '04 PT Cruiser, I saw that the temperature gauge was alarmingly high, thus triggering the alarm. I decided to detour off the highway and make my way to Bald Hill Dodge-Chrysler. They were able to take me in immediately, even offering a ride to wherever I had to go (fortunately, I had a ride home available). Since I was already due for the 30K checkup, they did that too. It was determined that the car's water pump was leaking, so that was replaced (and covered under warranty). When reviewing the bill the next day, we noticed that a tuneup was performed (part of the 30K check), but we pointed out that that was done last October, when a stalling/idling problem was addressed. Long story short: we were referred to Paul, who, through a series of back-and-forth voicemails, researched the billing, determined that October's work should have also been covered under warranty, and ended up refunding us two-thirds of the bill! Yes, we were pleased to receive the check in the mail, but also impressed with the courtesy and responsiveness of the staff, especially Paul. The car is running great, too. Thanks so much! --------------------------------------------------------------------- To the owners of Bald Hill: I sincerely want to thank-you for the professionalism of one of your employees. Steve G. went over and beyond the normal car purchasing. Our daughter's car died. She will be graduating in May from Bentley College. As she has been going to many interviews/call backs, she hasn't decided on her employment as of yet. She does not have bad credit, just not quite enought. Steve G. went out of his way to find financing that she could get. He was beyond wonderful. My daughter cried leaving your dealership last night, when picking up her car, as Steve G. believed in her. He treated her with the upmost respect. We couldn't thank him enough for his professionalism and all the work he did to find financing to help her. He is a value to your company. I will definately relay your dealership to all my friends and family. Thank-you so very much for everything. God Bless.....Love the Wolcotts ---------------------------------------------------------------------- Dear Frank, Thank you from my wife and I to Bald Hill Dodge-Chrysler. We like the car very much and thanks for all the help in receiving it. Frank Vescera Jr. had to go to Connecticut to get the car for us because we wanted Black, so thanks to him for all the help and the Bald Hill Dodge-Chrysler people, Thanks again for all your Help! Joe and Peg G. ------------------------------------------------------------------------ Dear Paul, A sincere thank you for taking care of the problem with my wife's Pacifica! I appreciate the effort you made on our behalf. I called Steve Lamb to tell him how great you were to me. Also, Bob Laurie of the Service Department was terrific - very professional & personable! Sincerely, Matt S. ------------------------------------------------------------------------- Hi Steve, We are very pleased with our new Forester and with the buying experience at your dealership. The whole process was a very painless experience - thanks to your sales guy, Dave, and to the rest of the Bald Hill team. James G. -------------------------------------------------------------------------- Letter: Dear Sir: I want to take this opportunity to commend you and your dealership for the truly outstanding service and commitment to excellence you demonstrated in repairing my mother's 1996 Neon. My mother, Anne S. of Cranston, had a car that suffered from a number of oil leaks, and has never received proper maintenance or service. At my urging, she brought it to you to diagnos the problems so that we may decide if a replacement car was needed. Ms. Cheryl Leone went out of her way to make my 81 year old mother feel comfortable and explain to her - as well as myself - the many problems that required attention. Cheryl's knowledge, rapport and overall service skills are superb! She knows how to take care of the customer, and as I am sure you know, is a real asset to your organization. After the repairs were completed, my mother noticed a few additional oil leaks on the pavement where she parks the car. She called Cheryl who explained that often when repairs are made, new leaks can develop, but if they were missed the first time around, they would be repaired at no charge. In my 51 years of life, I was certain extra charges would be required. To my surprise, Cheryl called to say the new leaks should have been detected in the initial repair, it was their error, and the car would be ready the next day without charge - plus a rental car was suplied to my mother. Such honesty and integrity from your organization is truly refreshing. You have convinced me that my mother's car will only be serviced by you, and she has told all her friends of her most positive experience. Being 3,000 miles away, I am comforted in knowing my mother is in good hands with Cheryl and Bald Hill Subaru-Dodge. Sincerely, Paul M. D., Tucson, AZ. ------------------------------------------------------------------------------------------------------------------ Dear Lou, I just wanted to thank you for smoothing out the purchase of my 2003 Chevrolet Impala. After a month of going to other dealerships, you made me feel comfortable with the process at Bald Hill. I deeply appreciate your efforts. I would also like to acknowledge Tino Almeida in the service department. Tino was very professional and extremely courteous during our encounter. Good luck with future sales and I hope that you guys get a Chrysler dealership. Sincerely, Ron P., Roslindale, MA
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Thank you. You all were very helpful and very competitive with the other dealers I had to deal with. You all at Bald Hill Dodge have NO idea what it took for you to get my business. Great job by Steve, Steve, Steve and Earl. I love the new truck and hopefully will have no problems with it in the future. Soon my wife will be in the market for a new vehicle and I'm sure she will get a better then, great deal and the same customer courtesy and satisfaction that I received. Thanks again. Marc F., Middletown, RI
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Hi Paul: Trust is the greatest thing we have in you...although for a bit there I thought you might have thought we were a bit crazy. Also, please forgive us for always wanting to speak with you on things... that also is because of the trust we have in you. Plus it is also just easier to communicate with you. Bald Hill has the right person as the service manager. This morning when I got there, you were in a meeting and I had to pick up the car. Bob, one of your service advisors waited on me. He was extremely informative, taking extra time to explain the things done to the van, the service bulletin issues, and how everything works together. I complain when I need to complain but I also give a good pat on the back when one is due. YOU deserve the biggest pat on the back...and I also want to give one to Bob. He gave excellent customer service and I wanted you to be aware of that. He communicates extremely well with a customer. Again many thanks for allof YOUR time and all of YOUR patience too! Doreen D.
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It was nice meeting you and we will definitely encourage anyone who is in the car market to go online with you and get all the details.
Thanks again!
Beth & Tim M. Danielson, CT
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Hi Michael, Thank YOU guys for making this deal possible. Dealing over the internet has it's good moments and bad. (I purchased 2-350 V8's Mercruiser engines-left & right rotations-for a Formula I brought up from Florida and ended up throwing both in the garbage, having paid $5k, they were so badly rusted.) That was on eBay. This deal, thanks to you guys - was at the other end of the scale. Beyond Expectations (is stating it mildly). We arrived & turned it over to US Customs on Sunday. Will clear next Thursday and I can hardly wait to get it ""for keeps"" I enjoyed every mile of it thus far and can hardly wait. Truly, we thank you-""you made our day"". ""Mama"" had purchased her Buick LaSabre a couple of weeks ago, so it will be a-while before we'll be looking for another set of wheels - but Bald Hill's where we'll start looking from - rest assured. Thanks again, Fred L, Toronto, Ontario Canada
-------------------------------------------------------------------------------- Dear Bald Hill Dodge, I just wanted to take a moment to compliment you on the wonderful service I received. Steve and Tino both were exceptional. At lunchtime I called with my back door permanently locked. Tino got me in before the end of the day. Steve Was able to get my door apart only after removing the back seat. Amazingly, he was able to do it without leaving a single scratch that I could see on my car. That must have been a challenge. In the past I have always been very happy with your service, however this time Steve & Tino really exceeded my expectations of wonderful service, and I felt they deserved an extra pat on the back for a job well done. Sincerely, Sandra S. Coventry, RI
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Hi Paul, Thank You so much for taking the extra time to go through the car for us. I really appreciate all your help and will be sure to call you for any service. My best to you and your family through the holidays. Fondly, John & Joanie P
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Dear Service Deptartment, I brought my 2000 Durango in yesterday for the recall and a 60,000 mile servicing. It feels like a new car!! It handles completely differently. I honestly felt that car was a death trap from day one. It never handled well. Although I still seriously question the existance of rear anti lock brakes in that car. We've never felt them or heard them ratcheting like they're supposed to. I have always been nervous to drive in the snow because it slid around so easily it was frightening. So I don't know if it was the ball joint recall or what...but I have new hope for finally feeling safe for the first time in a very expensive vehicle that was purchased for keeping my family safe. Thank you so much, Stephanie S.
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Team at Bald Hill Dodge Just a short note to say thanks for the help in my truck purchase and also want to say a special thanks to Michael Sorkin, our salesman, my wife and I are very pleased with him and the service, he provided a job well done. Very professional, will be back for our next vehicle in the future. Happy Holidays! Mike & Gail M. Cranston, RI
-------------------------------------------------------------------------------- Steve, The buying experience I had at your dealership was indeed a positive one! I would recommend you and Bald Hill Dodge to anyone I know. Thanks again for all of your's and Dave's help in getting me my new Rumble Bee. Kevin L. Cranston, RI
-------------------------------------------------------------------------------- Hi Steve, Thanks for all of your assistance with finding the right vehicle and getting a reasonable price. I think the process was as smooth, quick and painless for all parties involved. A few phone calls and e-mails and within an hour at your dealership, we had purchased a new SUV. Can't beat that - from a buying or selling standpoint. Andrew & Marilyn, Tiverton, RI
-------------------------------------------------------------------------------- Dear Paul, Peter and I want to thank you for your outstanding attention with our service issues regarding our Grand Caravan. Your attitude was always upbeat and positive. You never lost your cool in dealing with our frustrations with the van. Throughout our communications with the service personell, it was you who kept us confident in the service department. You are truly a manager who cares, does not talk down to the customer, takes time to understand the issues, and most importantly made us feel valuable as if we had a long standing relationship. You have proven that Bald Hill Dodge has truly earned those five stars that they so proudly display. Again, many thanks for a job well done. Best Regards, Doreen & Peter D. Warwick, RI
-------------------------------------------------------------------------------- Dear Sir or Madam, I just wanted to write a letter about one of your employees, Mr. Paul DaSilva. He was very helpful, answered all of my questions, and any he could not answer, he researched an answer and called me personally. He made buying a car easy. He was a no-pressure salesperson. I would rather buy a vehicle from someone him, than be pressured into making an impulse buy. He was close by if I had a question, but discreetly stepped away to let me think. You made an excellent choice when hiring Paul and I wish him luck in the future. I was very pleased with everyone I dealt with at that dealership. I would definitely recommend Bald Hill Dodge to my friends and family. Thank You. Sincerely, Donna L. Providence, RI
-------------------------------------------------------------------------------- Steve, The people you deal with makes a big difference. Your attention and John's personality went a long way in my decision to purchase at Bald Hill Dodge. Thanks, Bob R. Coventry, RI
-------------------------------------------------------------------------------- Dear Dave, Peter and I just want to thank you for making our purchase of the Caravan so painless and easy. You are a unique salesperson! Dealerships are a dime a dozen but it was dealing with you that made us stay with Bald Hill Dodge. So, we guess you can say your sales-personality was an ""option/package"" we decided to go with when making our purchase. We have heard horror stories from friends regarding their vehicle purchases. As Peter and I told you, we experienced similar ""bad-sales personalities"" within the last three weeks shopping for a vehicle. Then we came upon you at Bald Hill. You have a wonderful sense of humor, you never blinked an eye as we changed our minds time and time again, you were speedy and efficient with whatever figures and changes we asked for. Eventhough you must have hundreds of customers, you managed to make us feel like we were your only customer and not just another sale. We will be back to Bald Hill because of you. Gee, we guess that means if you retire early, that we will be driving the 2005 Caravan forever. We also want to let your manager, Mr. Crosby, know that you are a one-of-a kind salesperson. Again, many thanks for a wonderful buying experience with Dave Connetti and Bald Hill Dodge. Best Regards, Doreen & Pete D. Warwick, RI
-------------------------------------------------------------------------------- Dear Mr. Fortin, Last Thursday, I had the need to have my 2001 T/C serviced. It had been ""clunking"" for a few months. I held off because I was afraid of what costs may be. I had recently purchased the car in May with 100,000 miles on it. I was aware it probably would need work and was happy with the deal I made on the car. Dropped off the van and spoke with Cheryl a few times during the day. Her manner was very professional and kind. Surprisingly...she actually called me back when she said she would! As odd as that should be to please me, I have not had the best of service at other Chrysler service departments in the area recently, and her attention to detail was refreshing. Cheryl listened to my concerns, explained about when I would hear from her...and when she did phone me she told me the problem was the sway bar bushings. Was I happy to hear that! I want to thank her for her personal approach to her customer...and the well trained technician for finding the problem quickly. I couldn't believe I actually had the car back when they said I would have it back. I actually had a pleasant car servicing experience!!! Tuesday, my husband noticed water under my van. Ugh. I had been informed about the problem with the heater tubes rotting out. (What the heck is Chrysler thinking???) Anyway...I had to wait a week for an appointment so I phoned the Parts Department to see if they had what we needed in stock (my husband is pretty talented). There I got Red on the phone. Wow! He has gone way above and beyond just to help my husband diagnose the right part. Even faxed a picture to help us figure it out. Evidently, the part is on ""national backorder"". That really sounded encouraging. Like most working people, I need my van. Red traced one down and said it would be available for pickup on Friday. My husband can replace the part on Saturday. What a nice, nice guy. I'm sure it is no surprise to you how helpful he was. I have no doubt, that my van with 200,000 miles on it will be in better shape than when I bought it with 100,000...in part because of the people at Bald Hill like Cheryl & Red. Thanks for the great service! Claire G. Warwick, RI
-------------------------------------------------------------------------------- Steve, We are quite happy with the new van - it's perfect! Thanks for all your hard work and thanks to Steven G. as well. Very professional folks and I'd gladly do business again with Bald Hill Dodge. Thanks again! Chris M. Londonderry, NH
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I would like to take this opportunity to tell you that I am completely satisfied with the treatment I received at Bald Hill Dodge in Warwick, RI. My husband and I bought our 4th Dodge Caravan there last week. We have been satisfied with the Caravan's performance since 1987 when we purchased our first one. This was our first purchase from Bald Hill Dodge. The sales person that helped me this time was Dave Bennett. You should know that he is an asset to your organization. He is a pleasant, sincere, genuine individual that does not use high-pressure salesmanship. He is polite, patient, professional, knowledgeable, and does not mind answering any and all questions presented to him. His personality is well suited to the task and he seems to truly enjoy his work. He appears to be proud of the product he is representing and the organization behind it. He follows up with phone calls but does not exert any pressure and I appreciate the fact that he doesn't call the next day to give a ""better price."" It makes a buyer feel that he has already given the ""best price"" the first time around. Just as an aside, I checked with three other Dodge dealerships...I told each one that I wanted the bottom line best price ""up front"" and they all assured me that they were giving me that. One called twice, a day or two later and came down a couple hundred dollars with each call. Another dealership salesman had to keep running back to another room to check with his boss to see if he would come down a little more. The third dealership assured me that they were giving me the lowest price...which was $2,000 higher than Bald Hill Dodge. When I got up to leave, the salesman asked how much too high he was...when I told him he offered to come down the $2,000. Needless to say, the tactics of these other dealers leaves much to be desired and makes the buyer wonder how sincere and honest they are. I appreciate the overall attitude and demeanor of each representative at Bald Hill Dodge and highly regard Dave Bennett who is a credit to your organization. Sincerely, Ardyth H. Foster, RI
-------------------------------------------------------------------------------- Hello Steve, It was a pleasure doing business with both you and John. You both made the experience simple and painless. I appreciate the great price too! I certainly will pass along my experiences to all my friends and make sure they should contact you and John. Ken K. Chepachet, RI
-------------------------------------------------------------------------------- Letter Dear Jim: Just a short note to say how very impressed I am with your service department. When I had a problem recently, Paul Fortin, your service manager, gave it prompt attention and kept me informed of the progress of the matter. He is very knowledgeable and this inspired my utmost confidence in his solving my problem. Both Paul and his assistant Brian are true professionals who made sure that I would have the least discomfort while my truck was being repaired. From past experience I can truly say I really appreciate dealing with a service department such as yours. The FIVE STAR rating is very well deserved. I'll keep this in mind when I make my next purchase. D. J.
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Letter Dear Jim and Mike, Normally buying a car isn't a fun experience. Apparently, you guys aren't normal. My wife Eleanor and I enjoyed meeting Mike and we were struck by his friendly knowledgeable assistance. He got us to the right deal on the car we wanted, with the stuff we wanted. He set the delivery process in motion, and everyone we dealt with was professional, courteous, and helpful. Two days after we first spoke to Mike, Eleanor drove away in her new car, with a smile. What a nice experience! We were very fortunate to be introduced to you, and we look forward to doing business with you for a long time. E. M.
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Letter Dear Mr. Hagan My name is (B.F.), and I had the pleasure of purchasing a new 2002 Dodge Intrepid from your dealership on May 11, 2002. My salesperson's name was Kevin Shannon, and I am writing this letter to you, to let you know what outstanding service I received from him. Kevin was not only very well mannered, and polite, he made my buying a car from your dealership a very pleasant experience. I am not new to the whole car buying game, as a matter of fact this is my 5th new car, but this was by far the best that I have ever been treated. I hope that you give Kevin the recognition that he greatly deserves, after all it was his attitude that sealed the best deal for me. I truly look forward to doing business with Bald Hill Dodge in the future. B. F.
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Letter Attention Parts Manager - Ernie This letter is to inform you of your outstanding dedication by Joe Nunes. On Friday afternoon I just finished rebuilding a transfer case on a 1989 Dodge Dakota. After the job was completed I learned that the case I bought through my transmission parts supplier was for a 1998 Dodge product. The transfer case worked excellent except that the range indicator was wrong on the gear shifter. Joe knew exactly what numbers I needed off the case so that he could get me the right parts. After I gave him the numbers Joe ordered the part for me. I told him that I would pick it up but he told me that he would have the part delivered. Well, I received the right part at 10:30 AM on Monday morning. The part was only $2.44. Wow! I guess this is the kind of service that sets you apart from the rest even though I have a Dodge dealer less than one mile from my shop. I will always be a Bald HIll customer. Joe is a credit to your company and Dodge on a whole. Thank you Joe Nunes! S. R., East Greenwich
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Letter Dear Folks at DalmerChrysler - As the extremely busy mother of four I usually do not take the time to respond to surveys (let alone attach a letter) but I wanted you guys to hear about my opinion of the people at Bald Hill Dodge. Before I can provide you with my opinion I need to provide you with a bit of background. In November of 1997 I went to Bald Hill Dodge and purchased a brand new 1998 AWD Dodge Grand Caravan. I had heard good things about the dealership and was quite satisfied with my initial purchase. During the next three years I took my car to their service department for ALL my maintenance. That is when I absolutely fell in love with a car dealership. They are the greatest...professional, friendly, efficient, easy to work with etc., etc. If I had a complaint it is that they are too busy (I must not be the only person in Rhode Island who loves them). Three weeks ago, my car, with only 57,000 miles started making funny noises and I had it towed to the dealer. After looking at the car they called with some terrible news, the car had split a bearing and the engine was KAPUT. Needless to say I was very unhappy. I did not think that a car with only 57,000 miles on it should have an engine blow. Again, despite my frustration about the car, the people at Bald Hill came through once again. After some discussion, we decided that a new car would be the best avenue for me. They found me a 2001 replacement vehicle, gave me a great price on the new car and a very satisfactory trade on the old car. Everyone went out of their way to make a bad situation better. Once again I fell in love with this car dealership. I can honestly say that the people at Bald Hill Dodge are the ONLY reason that I am still a DalmerChrysler customer and a loyal one at that. My friends and some family members were all strongly suggesting that I buy another type of car after the problems with such a new car, but I felt convinced that a company that employees such great people as the ones at Bald Hill Dodge deserves my loyalty. If you ever need a dealership to hold up as an example of true customer service just call the folks at Bald Hill. T. M.
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From the Bald Hill 5 Star Dealers Web Site Hi. I recently put a turbo on my 98 Neon rt and had a few questions which I needed to speak to a Dodge technician for. I called many dealerships but none would give a technician 2 seconds to answer my questions. Then I called your service department and they were happy to let me talk to a technician 2 times and I just wanted to say thanks to your service department. B. G.
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Letter received December, 2000 On November 29, 2000, my wife and I attended a conference at Bald Hill Dodge regarding proper maintenance on our newly purchased 2000 Dodge Caravan. It was attended by approximately 20 other customers of Bald Hill Dodge. The conference was hosted by Paul Fortin, your Service Manager. It was a very informative meeting. Mr. Fortin relayed the message that we, the customer, were very important to the service department. A very enlightening though to all in attendance. The refreshments served, plus the $20 gift certificate, made for a very pleasant evening. L. G., Warwick, RI
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Report ID #1563 from CarDealerReports.com I have a Dodge Viper (not bought at this dealership). One day, the same day I was to leave out of the country for 2 weeks, I damaged the lower facia of my car, by getting too close to a cement block in a parking space. Besides the paint damage, I saw some coolant leaking. As you could imagine, I flipped! I drove the car to Bald Hill Dodge, and asked to speak to a Viper certified technician. The Viper Tech, also happened to be the service manager who also happened to be away at a meeting. When I explained that I was flying out, they immediately called him. When we met, he checked the car, and pointed out what could have been the leak, and how to check for punctures. (Paul) was outstanding, he have me a card to an autobody shop he sends other Vipers to, and he never charged me! I'm completely won over by this dealership. I will recommend this dealership to all my friends. Anthony
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Letter Dear Jim: Just a short note to say how very impressed I am with your service department. When I had a problem recently, Paul Fortin, your service manager, gave it prompt attention and kept me informed of the progress of the matter. He is very knowledgeable and this inspired my utmost confidence in his solving my problem. Both Paul and his assistant Brian are true professionals who made sure that I would have the least discomfort while my truck was being repaired. From past experience I can truly say I really appreciate dealing with a service department such as yours. The FIVE STAR rating is very well deserved. I'll keep this in mind when I make my next purchase. D. J.
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Letter Dear Gil: In March 2003, I purchased a 2003 Dodge Dakota SLT from your dealership. I want you to know that my experience with your sales department was, and continues to be, fantastic. George McNeil is my salesperson and was a consummate professional from our first meeting in January. He always returns calls when promised. He always checks up on me just to make sure everything is ok. His sales approach was very professional. You are very fortunate to have someone as attentive and efficient as George representing Baldhill Dodge. The delivery of the truck was almost flawless. The one small problem we had was taken care of George in a matter of days, with minimal inconvenience to me. Even the other salesmen were great. Every time I came in Jason and Dave made me feel like I was part of the family. I wish I could remember the names of the other sales people I met. You have a great operation at Bald Hill and a great sales force. I will recommend your dealership without reservation. Thanks for the great service and a great pickup truck. A. P.
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Letter Dear Mr. Bingham, This is a note to thank you for assisting us the other day when one of our very important customers was in town and visiting our facility. Our customer had a flat tire on his van that required a tool to release the locking lug nut, but unfortunately, did not have it in his possession. Michael Manosh, whom you know, made the suggestion that he call Bald Hill Dodge, as he was sure you could be of assistance, and Michael was correct. Your mobile unit arrived in short order and the problem was quickly resolved. Again, thank you for helping us out, and we look forward to doing business with you with regards to our company vehicles. R. H.
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Laura S, East Greenwich, RI
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